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FREQUENLTY ASKED QUESTIONS


BANKS

There are 2 banks in Tulum, HSBC and Bancomer both have ATM’S The ATM’s only hand out from $300 to $500 us per day. Traveler check’s can be exchanged at the bank with valid passport only. There are also several places in town along the main highway in Tulum where you can exchange currency US dollars or Euros. Mexico has a floating currency for the dollar and it changes every day. Buying rate is always higher than the selling rate. Most of the businesses in town and on the beach don’t accept credit cards, make sure you ask.

ANA Y JOSÉ BEACH CLUB will be the only place in Tulum’s beach zone to have an ATM machine….coming soon!

SHOPPING
Mostly located in Tulum pueblo you will find a variety of shops, boutiques, jewelry and silver, souvenir stores, mini markets, etc.
We have one supermarket called San Francisco de Asís. Located on the main Highway #307 before you make a turn towards Tulum’s Hotel zone.

DRIVING
You can rent a car or schedule transfers or Vans for your guests through Ana y José car rental, please write to anayjose@cancun.com.mx for detailed information. Cancun’s International Airport is approximately 100 miles from Tulum, and Playa del Carmen about 45 miles from Tulum. Highway #307 is the only highway in the State so it’s hard to get lost!

TAXIS
There is a Taxi base in Tulum town 24 hours, they can be called from any hotel and they will come and pick you up.

SAFETY
Tulum is a very safe town any time of day same case in the whole State of Quintana Roo, employment rate is one of the highest in the country and people live out of tourism so everybody is hospitable and makes sure you have a great time.

FIRE HAZARDS
Due to Government regulations, bon fires, sparklers nor fire works are permitted on the beach area

WEDDING DAY DRESS CODE
Most Weddings request their guests to dress in white linen or cotton. Suggest you guests to wear comfortable shoes or flip flops or no shoes at all since the whole area is surrounded by sand (including our Restaurant’s floor) . It make get chilly in the winter months, bring a shawl.
Nice fresh and flowing materials are suggested for Bride’s dresses and Mom’s like silk, linen, gauze, chiffon, etc. Natural fibers are always the best for hot weather.

GIFTS
There are some nice plastic colorful woven bags where you can hand some useful gifts for your guests: Small flash lights, sun tan lotion, cooling gel, mosquito repellant and a Mexican beer! You can also print the list of activities we have on our website so they can organize their stay and choose the activities they like the most.

CAKE
We bake delicious almond, coconut and chocolate cakes but if you want a large wedding cake we can order one from an excellent French baker in Playa del Carmen. Please send picture. A great site for pictures of flowers and cakes: www.theknot.com

FLOWERS
There are no flowers grown in Quintana Roo, all the flowers are imported from other states or from other countries. The most common flowers for weddings are orchids, bright colored lilies, roses, gerberas, stargazers, Alcatraces, birds of paradise, sun flowers, tulips, etc. Please send pictures of your choices since the names of the flowers are not the same in Spanish
Think about your bouquet, bride’s maids bouquet’s, buttoneers, table arrangements, altar arrangements, petals for the aisle and flowers for the hairdo and cake. We suggest to choose a table flower arrangement that includes a candle so you would have more lighting and it will give a romantic touch to the night.

LIVE MUSIC
We can find almost anything you want, here are some ideas:

  • Trio from Veracruz (lively music and songs)
  • Solo guitarist for ceremony or cocktail hour
  • Violin
  • Violin and piano (key board)
  • Harp
  • String quartet
  • Sax
  • Guitar and drums
  • Drums and percussions
  • Salsa band
  • Funk band
  • Salsa lessons
  • Jazz, rock, 60’s 70’s, 80’s band
  • Mariachi
  • DJ
  • Flamenco show, etc.

MICROPHONE
Since most of the ceremonies are performed on the beach, if you have a group larger than 20 people we recommend a microphone since the sound of the waves won’t let your guests hear what you say